You can delete your account from inside the Knowlina app. If you cannot access the app, email us from the address linked to your account and we will help verify and process the request.
Account deletion summary
Deleting your Knowlina account is permanent. After deletion, you will lose access to the account, child profiles, learning progress, saved activity, and other account-based features.
If you want to use Knowlina again later, you may need to create a new account.
Delete your account in the app
The fastest way to delete your account is from the Knowlina app:
- Open the Knowlina app and sign in.
- Go to your profile or account settings.
- Select the Delete Account option.
- Read the confirmation message and approve the deletion request.
For parent accounts, make sure you understand that connected child profiles and related progress data may also be removed.
Request deletion by email
If you cannot access the app, send an account deletion request to our support address. To help us verify ownership, please write from the email address connected to your Knowlina account whenever possible.
- Use the subject line: Account Deletion Request.
- Include your full name and account email.
- If the account includes child profiles, state that you understand those profiles may also be deleted.
- Do not include passwords, one-time codes, or private authentication tokens.
What data is removed
When deletion is completed, Knowlina removes or disables personal account information associated with the account, including profile details, login access, child profile information, learning activity, progress data, saved preferences, and active session information.
Some information stored only on your own device may need to be removed by signing out, clearing app storage, or uninstalling the app.
Information we may retain
Some limited records may be retained when required for security, fraud prevention, legal compliance, billing, dispute resolution, or backup integrity. Where possible, we limit, anonymize, or delete this information when it is no longer needed.
Backup copies may take additional time to expire according to normal backup cycles.
Contact
For questions about account deletion or your personal data, contact us at appoapp@gmail.com.